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Understanding PUT and PATCH in ServiceNow REST APIs
For ServiceNow developers and administrators working with integration and automation, understanding the nuances of different HTTP methods...
3 min read


How to Pass Values with New Line and Special Characters in ServiceNow REST APIs
ServiceNow users frequently encounter scenarios where incidents must be created or updated in one ServiceNow instance using data from...
3 min read


Understanding the getReference() Method in ServiceNow: Usage and Best Practices
In ServiceNow, efficient client-side scripting significantly enhances user experience by automating data retrieval and field population....
2 min read


Understanding the Difference Between server.get() and server.update() in ServiceNow
ServiceNow developers working with Service Portal widgets often encounter the methods server.get() and server.update() in server-side...
15 min read


ServiceNow Scripting: Understanding GlideRecord.initialize() vs. GlideRecord.newRecord()
For ServiceNow developers, mastering the GlideRecord object is fundamental to interacting with the platform's database. When it comes to...
4 min read


How to Retrieve All Users from a Group in ServiceNow using JavaScript
Managing user groups is crucial in ServiceNow, especially when automating processes, configuring notifications, or enhancing workflows....
3 min read


Resolving ECCResponseTimeoutException: How to Increase REST API Timeout in ServiceNow
ServiceNow users frequently leverage REST APIs to integrate external systems. However, a common challenge arises when these APIs...
3 min read


How to Submit a ServiceNow Catalog Item via Script
Creating automated requests in ServiceNow is a common requirement, especially for routine tasks that recur regularly. One efficient...
2 min read


Understanding getXML() and getXMLWait() in ServiceNow
In ServiceNow development, GlideAjax is commonly used to fetch server-side data within client-side scripts without reloading the page....
2 min read


Checking if a ServiceNow User is a Member of a Group (Using Sys ID)
Verifying user group membership in ServiceNow is crucial for ensuring proper access control and workflow management in your IT...
13 min read
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