IKC ITOM Reboot
Diagnostic and Short-Term Improvement Package for ITOM Operational Transition
Get your ServiceNow ITOM implementation back on track with our specialized diagnostic and improvement service.
Service Overview
A one-time diagnostic and improvement consulting service for customers stuck in an "interim state" where ServiceNow ITOM has been implemented but is not being effectively used or transitioned to operations.
Targeted Diagnosis
Comprehensive assessment of your ITOM system to identify root causes of operational issues.
Short-Term Results
Fixed-scope project designed to deliver measurable improvements in 6-8 weeks.
Expert Guidance
Knowledge transfer and operational guidance to strengthen your internal capabilities.
Proven ROI
Demonstrate the value of your ITOM investment with tangible performance improvements.
Service Goal
To thoroughly assess the health of your ITOM system and resolve identified core issues through a short-term project, laying the foundation for a stable transition to the operational stage.
This service is designed for organizations
facing specific ITOM challenges
Unsure Where to Start
Customers who are unsure where to start after implementing ITOM
Pre-Contract Assessment
Customers who want to resolve system issues before signing a monthly operations service contract
Internal Attempts Failed
Customers who have attempted to fix ITOM issues internally but failed
Need Objective Assessment
Customers who need an objective assessment and improvement roadmap for their current ITOM system
Service Phases & Deliverables
Our structured two-phase approach ensures comprehensive diagnosis and targeted improvements
Phase 1
In-depth ITOM Diagnosis
Assessment Phase
Estimated Duration: 1 to 2 weeks
Key Activities
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Current State Analysis: Review Discovery schedules, patterns, Service Maps, CMDB Health dashboard
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Stakeholder Interviews: Interview platform admins, infrastructure personnel, application owners
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Data Analysis: Quantitative analysis of Discovery success rates, CI duplication rates
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Root Cause Identification: Identify core issues from technical and process perspectives
Main Deliverables
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AS-IS: Detailed system analysis and problem summary
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Root Cause: In-depth analysis of why the issues occurred
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TO-BE: Improvement goals and execution plan
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Expected impact and required effort estimate
Phase 2
Short-Term Stabilization Project
Implementation Phase
Estimated Duration: 4+ weeks
Key Activities
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Resolve Core Issues: Fix major causes of Discovery failures like credentials, firewall, patterns
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Service Remapping: Select critical business services and accurately remap them
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CMDB Cleanup: Remove duplicate or outdated CI data to improve reliability
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Knowledge Transfer: Share techniques, troubleshooting know-how, and operational guidance
Main Deliverables
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Project Completion Report: Before-and-after comparison with measurable improvements
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Detailed summary of activities performed and recommendations
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Key Service Configuration File: Detailed structure and diagrams for remapped services
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Quick Guide for Operators: Basic operational guide for improved areas
Expected Benefits
Transform your ITOM investment into measurable business value
1
Clarity
Clear understanding of ITOM issues and solutions, and demonstrate ROI of ITOM investment to executives and show future potential
2
Visible Results
Tangible improvements in key metrics like Discovery success rate and Service Map accuracy within a short period
3
Path to Operations
Use the stabilized system to confidently move toward self-operation or transition to
our 'ITOM Value-Up' service
Ready to Reboot Your ITOM System?
Take the first step toward operational excellence with our comprehensive diagnostic and improvement package.
Let's get your ServiceNow ITOM back on track.