ServiceNow + Workato:
Accelerate Your Success

Leverage the power of Workato to seamlessly automate workflows using 1200+ pre-built connectors, quickly integrating with the apps your organization relies on most.

Workato is a cutting-edge automation platform enabling seamless integration of cloud and on-premise systems and streamlined business process automation through a single, intuitive interface. Recognized by Gartner and Forrester as a leading iPaaS provider, Workato is trusted by thousands of companies worldwide.

How Workato Complements ServiceNow

Workato and ServiceNow work seamlessly together, providing complementary capabilities:

Enhanced Workflow Automation: While ServiceNow excels at workflow management within its platform, Workato expands these capabilities by connecting ServiceNow seamlessly with external applications and systems, creating fully integrated end-to-end processes.
Rapid System Integration: Workato's powerful integration tools allow ServiceNow to easily connect with cloud applications, databases, ERP systems, and on-premises solutions, extending its reach and effectiveness.
Real-time Data Synchronization: Workato ensures data accuracy and timeliness by automatically synchronizing information across systems, enhancing decision-making and operational efficiency within ServiceNow.

Automating ServiceNow with Workato

Why these integrations and automations matter:

While some incidents can be resolved in ServiceNow, others need to be escalated to other teams and apps. You’ll often need to migrate the ticket to a new platform, like Jira or GitHub, when you hand the incident off to engineering or operations. Make the handoff easier, even automatic, by integrating ServiceNow with your business’s other workflow apps.

Seamlessly migrate tickets between ServiceNow and Jira or GitHub

There’s no need to manually transfer tickets between teams. Sync ServiceNow and Jira or GitHub to automate incident management, escalation, and resolution across platforms.

Escalate tickets from Salesforce to ServiceNow

Sometimes your customer support or sales team is the first to identify a problem or come up with a way to make your product more valuable. Get these insights in front of your IT team by integrating Salesforce and ServiceNow so teams can easily share tickets across platforms.

Why these integrations and automations matter:

ServiceNow is the helpdesk platform for your enterprise. With Workato you can now take that to the next level by providing an intelligent helpdesk for your customers. Power chatbots by integrating ServiceNow with Natural Language Understanding (NLU), AI, and collaboration apps.

Route tickets to the right team with AI

Automate the analysis of ServiceNow tickets by DialogFlow or IBM Watson to detect sentiment, automatically sort new tickets, and pass them on to the right person.

Slack, Teams, or Workplace notifications keep your teams in the loop

Many people are most available on these platforms during the workday – so setting up automatic notifications from ServiceNow can keep your teams in the loop when a new incident is added or an existing incident is escalated into another team’s workflow.

Why these integrations and automations matter:

A straightforward onboarding experience gets new employees working as soon as possible, and can actually improve employee retention over the long run. There are a few ways to automate the onboarding process from end to end by integrating ServiceNow with your human resource apps.

Trigger the onboarding process every time you make a hire in Workday or BambooHR

With this integration, you no longer need to manually create a new ServiceNow ticket when you make a hire – your HCM or HRIS app starts the process for you. It also lets you automatically grant permissions for apps based on the new hire’s job role.

Add procurements with Coupa and manage identities and devices with Okta and Jamf

This ServiceNow integration lets you accomplish tasks in your onboarding apps without leaving Slack, Microsoft Teams, Facebook Workplace, or Gmail. Managers can use dropdown menus to request the apps and hardware they need their employee to be provisioned and a ticket is created in ServiceNow. The result is a faster and easier onboarding process, and hardware and software that is ready to go on the employee’s first day.

Why these integrations and automations matter:

The offboarding process is just as important as onboarding – especially when network security is a potential concern. A single mistake, like forgetting to de-provision access from a key app, could create a vulnerability in your network. Boost your security by using an integration to automatically remove provisions and deactivate access to apps when an employee leaves.

Trigger the offboarding process from Workday or Bamboo HR

When an employee leaves your business, automatically deprovision their apps and hardware through IAM apps and device management tools like JAMF, then log this progress in ServiceNow.

Efficiently manage software licenses

Automatically trigger license revocation in software like Office 365, Adobe Creative Cloud, or Salesforce when an employee leaves the organization. Workato logs these actions directly into ServiceNow, ensuring accurate record-keeping and license availability for future hires.

IKC's Workato Services

IKC offers innovative solutions leveraging Workato:

Rapid Integration: Quickly connect cloud applications, on-premise systems, databases, and ERP platforms to maximize operational efficiency.
Business Process Automation: Automate complex processes without code, reducing both time and costs significantly.
Customized Workflow Solutions: Design and implement optimized, tailored workflows aligned with your specific business needs.