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ServiceNow Upgrades

Is your ServiceNow platform due for an upgrade?

We ensure your ServiceNow platform upgrade proceeds as smoothly as possible by supporting you step by step through the entire process. We follow the ServiceNow Upgrades Best Practice to ensure your production environment is upgraded without any disruption to the business.

  • ServiceNow Health Scan

  • Upgrade of your Dev, Test and Prod environments

  • Resolution of any conflicts identified during the upgrade

  • Regression Testing & Integration Testing

  • Provide Upgrade Reports including testing results and recommendations

Steps for

ServiceNow Upgrades


Prepare & Plan

  • Prepare ServiceNow Sub-production environment for upgrade

  • Overview on the current state of your ServiceNow instance


Implement & Transition

  • Configure Sub-production environment to ensure working state within the new release version

  • Transition to resume BAU after the upgrade with minimal impact


Deploy & Customer Care

  • Deploy solution into Production without issue

  • Ensure continued normal BAU post upgrade

Did you know...
In 2019, ServiceNow moved to an n-1 support model, meaning that support is provided for the most recent version and 1 major release prior. To ensure you can receive technical supports from ServiceNow, you must perform ServiceNow upgrade at least once a year.
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