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How to Edit Service Portal Header Menu Items in ServiceNow
ServiceNow’s Service Portal provides an intuitive, user-friendly interface for end users to access services and information. A key...
Client Script vs. UI Policy in ServiceNow: Choosing the Right Client-Side Logic for Your Needs
Are you new to ServiceNow and trying to wrap your head around client-side scripting? You've likely encountered both Client Scripts and UI...
Troubleshooting: Hiding Variable Sets in ServiceNow Mobile View
Are you a ServiceNow administrator or developer struggling to hide variable sets in the mobile view of your catalog items? You're not...
Ensuring Dates are in the Future: Validating Date Fields in ServiceNow Client Scripts
In ServiceNow, accurately capturing and validating data is paramount for maintaining data integrity and ensuring smooth process...
Controlling Button Visibility on ServiceNow Forms Based on Field Changes
In ServiceNow, tailoring the user interface to specific scenarios is crucial for efficiency and data accuracy. One common requirement is...
Understanding PUT and PATCH in ServiceNow REST APIs
For ServiceNow developers and administrators working with integration and automation, understanding the nuances of different HTTP methods...
Decoding ServiceNow Scripting: Why Your Array Push Might Not Be Working as Expected
Are you a ServiceNow developer encountering unexpected behavior when trying to populate an array within a while loop? You're not alone!...
Troubleshooting Scheduled Jobs for Notifications in ServiceNow
Scheduled jobs are powerful tools within ServiceNow that automate routine tasks, such as sending notifications based on specific...
Creating Dropdown Menus in ServiceNow Service Portal Widgets: A Complete Guide
Dropdown menus are essential UI components that allow users to make a selection from a list of options. In ServiceNow’s Service Portal,...
Accessing ServiceNow System Properties on the Client Side: A Complete Guide
ServiceNow administrators often encounter situations where client-side scripts require access to system properties typically fetched...
Solving ServiceNow Errors: How to Correctly Call a Script Include from a Reference Qualifier
When creating catalog items in ServiceNow, developers often use reference qualifiers to filter options displayed in a reference field...
How to Pass Values with New Line and Special Characters in ServiceNow REST APIs
ServiceNow users frequently encounter scenarios where incidents must be created or updated in one ServiceNow instance using data from...
How to Securely Check Another User's Role in ServiceNow Client Scripts
When developing within ServiceNow, you might encounter scenarios where you need to determine if a particular user, who isn't the one...
Counting the Days: Calculating Date Differences in ServiceNow
When working within the ServiceNow platform, you'll often encounter scenarios where you need to determine the duration between two dates....
Unlocking ServiceNow Images: Converting IIX Files to PNG or JPG
When working with ServiceNow, you might encounter image files with the extension .iix . This format isn't as common as .png or .jpg ,...
How to Set a Specific Field Color on ServiceNow Forms
In ServiceNow, improving user experience often involves visual enhancements to make forms intuitive and user-friendly. A common...
ServiceNow Studio vs. App Engine Studio vs. UI Builder: Key Differences and When to Use Each
As ServiceNow evolves, so does its suite of developer tools. With newer releases such as Quebec and beyond, tools like App Engine Studio...
How to Add a Custom Image in the Icon Link Widget in ServiceNow’s Service Portal
ServiceNow's Service Portal provides an Icon Link widget out-of-the-box for creating navigational links with icons. By default, this...
How to Automatically Populate Request Form Descriptions from a ServiceNow Catalog Item
When users submit a ServiceNow catalog item, they often provide specific inputs, such as a detailed description or a brief summary. While...
Triggering ServiceNow Scheduled Jobs on Demand: A Developer's Guide
ServiceNow's Scheduled Jobs are a powerful way to automate routine tasks at specific times or intervals. However, there are scenarios...
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