Overview The Event Queue in ServiceNow is a mechanism used to manage and process system events asynchronously. Events trigger actions based on conditions, enabling tasks such as notifications or workflows. In ServiceNow, events are stored in the Event [ sysevent ] table and processed asynchronously. By default, events are placed in the Default queue , but high-volume or time-sensitive workflows can benefit from Custom Event Queues , which allow you to isolate, prioritize, and

When developing or maintaining applications on the ServiceNow platform, there are times when updates need to be made to records...

If you're working with ServiceNow, you've likely encountered the powerful method gs.eventQueue() for automating notifications based on...

ServiceNow's Background Scripts feature is a powerful tool widely used by administrators and developers to execute scripts directly...

In May 2025, ServiceNow released a critical security patch  focusing on Access Control Lists (ACLs) and query security. This update was...

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ServiceNow often requires the ability to manage attachments across different records. Whether it's copying supporting documents from a...

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Integrating ServiceNow with external systems often involves sending data via REST APIs. When using the POST method, it's common to send...

ServiceNow knowledge management is crucial for efficient information sharing. However, dynamic linking between knowledge articles...

Attachments in ServiceNow can be incredibly useful for providing context and supporting information for various records. However, there...

Cloning is a vital feature in ServiceNow that allows administrators to replicate data from one instance to another. It is particularly...

When working within the ServiceNow platform, developers often rely on background scripts to execute quick database operations or perform...

In the dynamic world of ServiceNow, ensuring data integrity is paramount. A common requirement is to restrict users from selecting past...

ServiceNow offers a wealth of features to streamline workflows and improve efficiency. Among these, tags provide a flexible way to...

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ServiceNow strongly advises against using hard-coded values  (such as fixed sys_id identifiers or names) in scripts, as they can lead to...

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In today's digital landscape, efficient communication is paramount. For ServiceNow users, email notifications play a vital role in...