In ServiceNow’s Service Portal, every portal page is a record identified by a unique sys_id . Being able to retrieve the current page’s...

Are you a ServiceNow user struggling to understand why your reference variables are displaying cryptic sys IDs instead of meaningful...

In ServiceNow, every record is uniquely identified by a 32-character system-generated identifier known as the sys_id. This unique key is...

ServiceNow developers frequently use GlideRecord to query, manipulate, and manage records dynamically. Two key concepts that often cause...

Verifying user group membership in ServiceNow is crucial for ensuring proper access control  and workflow management  in your IT...