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How to Edit Service Portal Header Menu Items in ServiceNow
Service Portal in ServiceNow offers an intuitive, user-friendly experience to users, enabling quick navigation and access to resources. A...
2 min read


Understanding PUT and PATCH in ServiceNow REST APIs
For ServiceNow developers and administrators working with integration and automation, understanding the nuances of different HTTP methods...
3 min read


Creating Dropdown Menus in ServiceNow Service Portal Widgets: A Complete Guide
Dropdown menus are essential UI components that allow users to make a selection from a list of options. In ServiceNow’s Service Portal,...
3 min read


How to Pass Values with New Line and Special Characters in ServiceNow REST APIs
ServiceNow users frequently encounter scenarios where incidents must be created or updated in one ServiceNow instance using data from...
3 min read


Unlocking ServiceNow Images: Converting IIX Files to PNG or JPG
When working with ServiceNow, you might encounter image files with the extension .iix . This format isn't as common as .png or .jpg ,...
3 min read


Triggering ServiceNow Scheduled Jobs on Demand: A Developer's Guide
ServiceNow's Scheduled Jobs are a powerful way to automate routine tasks at specific times or intervals. However, there are scenarios...
4 min read


Decoding ServiceNow Data Imports: Understanding the Sequence of Transform Scripts
Importing data into ServiceNow is a common task, and Transform Maps play a crucial role in ensuring that data lands in the correct tables...
4 min read


How to Create a Button on the Incident Form in ServiceNow
ServiceNow's Incident Management module plays a crucial role in resolving IT service disruptions efficiently. Customizing the Incident...
2 min read


How to Export All Data and Fields from a ServiceNow Table to Excel
Are you a ServiceNow user needing to extract an entire table – every single record and every field, including system fields like sys_id ...
3 min read


Fetching Arrays of Data in ServiceNow: A Guide to Using GlideRecord with Client Scripts
ServiceNow developers often need to retrieve data from server-side tables and utilize it within client-side scripts to enhance user...
4 min read


Mastering String to Array Conversion in ServiceNow
ServiceNow stands as a cornerstone for modern digital workflows and service management, empowering organizations to streamline operations...
6 min read


How to Reload a Page in ServiceNow Service Portal Using a Widget
Reloading a page dynamically within the ServiceNow Service Portal using a custom widget is a common requirement for many ServiceNow...
3 min read


Guiding Users After Action: Understanding action.setRedirectURL() in ServiceNow
ServiceNow empowers users to interact with data and trigger processes through various UI elements, including UI Actions like buttons and...
3 min read


Mastering Time: Calculating the Difference Between Two Dates in ServiceNow (in Hours)
In the dynamic ServiceNow platform, accurately calculating the time elapsed between two events or dates is a common requirement. Whether...
4 min read


Unlocking Client-Side Efficiency: Understanding the ServiceNow Scratchpad (g_scratchpad)
In the world of ServiceNow development, creating efficient and responsive user interfaces is paramount. Often, client-side scripts need...
4 min read


Adding a Work Notes Journal Field with a Post Button to a Custom ServiceNow Form
When managing records in ServiceNow, maintaining clear, detailed, and timely communication between team members is essential. A common...
3 min read


Empowering Users with Knowledge: Understanding and Creating Knowledge Articles in ServiceNow
In today's fast-paced work environment, quick access to information is crucial for efficiency and problem resolution. ServiceNow's...
4 min read


Understanding the Difference Between gs.log() and gs.print() in ServiceNow
ServiceNow developers frequently encounter the methods gs.log() and gs.print() when scripting. While both functions are used to output...
2 min read


Mastering GlideRecord Queries: How to Use 'STARTSWITH' in ServiceNow
GlideRecord is a powerful feature in ServiceNow that allows users to efficiently query and manage data records. Often, administrators or...
2 min read


Editing ServiceNow Additional Comments: Best Practices & Step-by-Step Guide
In the dynamic world of ServiceNow, clear and accurate communication within records is paramount. The activity log, particularly the...
4 min read
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