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Including Scheduled Jobs in Update Sets
ServiceNow Update Sets are a cornerstone of the platform's deployment and migration strategy. They allow administrators and developers to...
3 min read


Directing Users to the Service Portal: Embedding Hyperlinks in ServiceNow Email Notifications
In today's digital landscape, efficient communication is paramount. For ServiceNow users, email notifications play a vital role in...
4 min read


How to Edit Service Portal Header Menu Items in ServiceNow
Service Portal in ServiceNow offers an intuitive, user-friendly experience to users, enabling quick navigation and access to resources. A...
2 min read


Client Script vs. UI Policy in ServiceNow: Choosing the Right Client-Side Logic for Your Needs
Are you new to ServiceNow and trying to wrap your head around client-side scripting? You've likely encountered both Client Scripts and UI...
3 min read


Troubleshooting: Hiding Variable Sets in ServiceNow Mobile View
Are you a ServiceNow administrator or developer struggling to hide variable sets in the mobile view of your catalog items? You're not...
3 min read


Decoding ServiceNow Notifications: When Events Fire But Emails Don't Arrive
Setting up event-driven email notifications is a powerful way to automate communication within your ServiceNow instance. Imagine a...
4 min read


Optimize Your ServiceNow Experience: Displaying More Records in Lists
Navigating through data efficiently is crucial for any ServiceNow user. Whether you're reviewing incidents, managing changes, or tracking...
3 min read


Ensuring Dates are in the Future: Validating Date Fields in ServiceNow Client Scripts
In ServiceNow, accurately capturing and validating data is paramount for maintaining data integrity and ensuring smooth process...
4 min read


Controlling Button Visibility on ServiceNow Forms Based on Field Changes
In ServiceNow, tailoring the user interface to specific scenarios is crucial for efficiency and data accuracy. One common requirement is...
4 min read


Decoding ServiceNow Scripting: Why Your Array Push Might Not Be Working as Expected
Are you a ServiceNow developer encountering unexpected behavior when trying to populate an array within a while loop? You're not alone!...
4 min read


Accessing ServiceNow System Properties on the Client Side: A Complete Guide
ServiceNow administrators often encounter situations where client-side scripts require access to system properties typically fetched...
2 min read


Solving ServiceNow Errors: How to Correctly Call a Script Include from a Reference Qualifier
When creating catalog items in ServiceNow, developers often use reference qualifiers to filter options displayed in a reference field...
3 min read


How to Pass Values with New Line and Special Characters in ServiceNow REST APIs
ServiceNow users frequently encounter scenarios where incidents must be created or updated in one ServiceNow instance using data from...
3 min read


How to Securely Check Another User's Role in ServiceNow Client Scripts
When developing within ServiceNow, you might encounter scenarios where you need to determine if a particular user, who isn't the one...
4 min read


Counting the Days: Calculating Date Differences in ServiceNow
When working within the ServiceNow platform, you'll often encounter scenarios where you need to determine the duration between two dates....
4 min read


Unlocking ServiceNow Images: Converting IIX Files to PNG or JPG
When working with ServiceNow, you might encounter image files with the extension .iix . This format isn't as common as .png or .jpg ,...
3 min read


Unlocking Your ServiceNow Instance's Email Address: A Quick Guide
Understanding your ServiceNow instance's email address is crucial for various administrative and development tasks. Whether you're...
3 min read


How to Add a Custom Image in the Icon Link Widget in ServiceNow’s Service Portal
ServiceNow's Service Portal provides an Icon Link widget out-of-the-box for creating navigational links with icons. By default, this...
11 min read


How to Automatically Populate Request Form Descriptions from a ServiceNow Catalog Item
When users submit a ServiceNow catalog item, they often provide specific inputs, such as a detailed description or a brief summary. While...
3 min read


Navigating ServiceNow Data: When to Use hasNext() with GlideRecord
When working with data in ServiceNow using scripting, the GlideRecord object is your go-to tool for querying and manipulating records....
3 min read
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