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ServiceNow Best Practice: Avoiding Hard-Coded Values in Scripts (Identification & Replacement)
ServiceNow strongly advises against using hard-coded values (such as fixed sys_id identifiers or names) in scripts, as they can lead to...
Auto-Populating Email Addresses in ServiceNow
Are you a ServiceNow developer or administrator looking to streamline your forms and enhance user experience? One common requirement is...
How to Enforce Numeric Input in ServiceNow Service Catalog Variables
Are you looking to ensure users enter only numeric values, like phone numbers, in your ServiceNow service catalog variables? Enforcing...
Decoding Base64 in ServiceNow: Leveraging Built-In Functionality
For ServiceNow developers and administrators working with integrations or data manipulation, encountering Base64 encoded strings is not...
Directing Users to the Service Portal: Embedding Hyperlinks in ServiceNow Email Notifications
In today's digital landscape, efficient communication is paramount. For ServiceNow users, email notifications play a vital role in...
Client Script vs. UI Policy in ServiceNow: Choosing the Right Client-Side Logic for Your Needs
Are you new to ServiceNow and trying to wrap your head around client-side scripting? You've likely encountered both Client Scripts and UI...
Ensuring Dates are in the Future: Validating Date Fields in ServiceNow Client Scripts
In ServiceNow, accurately capturing and validating data is paramount for maintaining data integrity and ensuring smooth process...
Controlling Button Visibility on ServiceNow Forms Based on Field Changes
In ServiceNow, tailoring the user interface to specific scenarios is crucial for efficiency and data accuracy. One common requirement is...
Understanding PUT and PATCH in ServiceNow REST APIs
For ServiceNow developers and administrators working with integration and automation, understanding the nuances of different HTTP methods...
Decoding ServiceNow Scripting: Why Your Array Push Might Not Be Working as Expected
Are you a ServiceNow developer encountering unexpected behavior when trying to populate an array within a while loop? You're not alone!...
Creating Dropdown Menus in ServiceNow Service Portal Widgets: A Complete Guide
Dropdown menus are essential UI components that allow users to make a selection from a list of options. In ServiceNow’s Service Portal,...
Accessing ServiceNow System Properties on the Client Side: A Complete Guide
ServiceNow administrators often encounter situations where client-side scripts require access to system properties typically fetched...
Solving ServiceNow Errors: How to Correctly Call a Script Include from a Reference Qualifier
When creating catalog items in ServiceNow, developers often use reference qualifiers to filter options displayed in a reference field...
How to Pass Values with New Line and Special Characters in ServiceNow REST APIs
ServiceNow users frequently encounter scenarios where incidents must be created or updated in one ServiceNow instance using data from...
How to Securely Check Another User's Role in ServiceNow Client Scripts
When developing within ServiceNow, you might encounter scenarios where you need to determine if a particular user, who isn't the one...
Counting the Days: Calculating Date Differences in ServiceNow
When working within the ServiceNow platform, you'll often encounter scenarios where you need to determine the duration between two dates....
How to Set a Specific Field Color on ServiceNow Forms
In ServiceNow, improving user experience often involves visual enhancements to make forms intuitive and user-friendly. A common...
How to Automatically Populate Request Form Descriptions from a ServiceNow Catalog Item
When users submit a ServiceNow catalog item, they often provide specific inputs, such as a detailed description or a brief summary. While...
Triggering ServiceNow Scheduled Jobs on Demand: A Developer's Guide
ServiceNow's Scheduled Jobs are a powerful way to automate routine tasks at specific times or intervals. However, there are scenarios...
Navigating ServiceNow Data: When to Use hasNext() with GlideRecord
When working with data in ServiceNow using scripting, the GlideRecord object is your go-to tool for querying and manipulating records....
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