top of page
Experiencing challenges with ServiceNow support?
IKC provides professional, reliable assistance that covers gaps not supported by ServiceNow
and without the high costs of traditional services.
Starting from just $1,080 per month


Using Reference Qualifiers with Lookup Select Box Variables in ServiceNow
In ServiceNow, reference qualifiers are used to filter the data returned for a reference field. When applied to Lookup Select Box...


Understanding "gel('sysparm_item_guid').value" in ServiceNow
If you've been working with ServiceNow client-side scripts, particularly around catalog items and order guides, you may have encountered...


Adding a Direct Link In ServiceNow Forms
ServiceNow is a powerful platform for managing various IT and business processes. Often, users filling out forms need quick access to...


Understanding Dependent Choice Lists in ServiceNow
Are you looking to streamline your ServiceNow forms and guide users towards accurate data entry? Dependent choice lists, also known as...


Allowing Only Current and Future Dates in ServiceNow
In the dynamic world of ServiceNow, ensuring data integrity is paramount. A common requirement is to restrict users from selecting past...


Decoding gsftSubmit() in ServiceNow
Are you working with UI Actions in ServiceNow and scratching your head over the gsftSubmit() function? This powerful but often...


How to Display the 'Post' Button in Scoped Applications
ServiceNow developers often seek to enhance the user experience in custom applications, especially when it comes to intuitive form...


Decoding ServiceNow Reference Variables: Why You See Sys IDs and How to Fix It
Are you a ServiceNow user struggling to understand why your reference variables are displaying cryptic sys IDs instead of meaningful...


Understanding the Difference Between "Created" and "Opened" Fields in ServiceNow
Navigating the world of ServiceNow often involves understanding the nuances of its data fields. Two fields that can sometimes cause...


Auto-Populating Email Addresses in ServiceNow
Are you a ServiceNow developer or administrator looking to streamline your forms and enhance user experience? One common requirement is...


Ensuring Dates are in the Future: Validating Date Fields in ServiceNow Client Scripts
In ServiceNow, accurately capturing and validating data is paramount for maintaining data integrity and ensuring smooth process...


Controlling Button Visibility on ServiceNow Forms Based on Field Changes
In ServiceNow, tailoring the user interface to specific scenarios is crucial for efficiency and data accuracy. One common requirement is...


How to Set a Specific Field Color on ServiceNow Forms
In ServiceNow, improving user experience often involves visual enhancements to make forms intuitive and user-friendly. A common...


How to Automatically Populate Request Form Descriptions from a ServiceNow Catalog Item
When users submit a ServiceNow catalog item, they often provide specific inputs, such as a detailed description or a brief summary. While...


How to Create a Button on the Incident Form in ServiceNow
ServiceNow's Incident Management module plays a crucial role in resolving IT service disruptions efficiently. Customizing the Incident...


Validating Email Addresses in ServiceNow: Best Practices and Implementation
Ensuring the accuracy of email addresses is crucial for maintaining effective communication and preventing errors in ServiceNow...


Navigating Multiple UI Policies on a Single Field in ServiceNow
ServiceNow administrators often need to apply complex logic to form fields, leading to questions about using multiple UI policies on the...


Allowing Catalog Task Save Without Filling All Mandatory Variables
In ServiceNow, catalog tasks often include mandatory variables that must be completed before a record can be saved or closed. This form...


Adding a Work Notes Journal Field with a Post Button to a Custom ServiceNow Form
When managing records in ServiceNow, maintaining clear, detailed, and timely communication between team members is essential. A common...


Editing ServiceNow Additional Comments: Best Practices & Step-by-Step Guide
In the dynamic world of ServiceNow, clear and accurate communication within records is paramount. The activity log, particularly the...
bottom of page