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What Activities Are Recorded in a ServiceNow Update Set?
ServiceNow update sets are a core mechanism for packaging and migrating customizations between instances (for example, moving changes...


ServiceNow gs.eventQueue: A Guide to Event-Driven Automation
ServiceNow is built on an event-driven architecture that allows the platform to respond to changes and trigger actions asynchronously. In...


ServiceNow gs.getUser().hasRole('anytext') Always Returns True – Understanding the Issue and Solutions
The hasRole() function in ServiceNow is a common tool used by developers and administrators to verify user roles within scripts and UI...


Understanding gs.getProperty in ServiceNow: A Practical Guide
ServiceNow administrators and developers frequently encounter scenarios requiring dynamic configurations that avoid hard-coded values....


How to Analyze Scheduled Job Logs in ServiceNow: Troubleshooting and Best Practices
Scheduled jobs in ServiceNow automate critical tasks, ensuring efficiency and consistency. Monitoring and troubleshooting their execution...


Understanding the '-- None --' Value in ServiceNow Select Boxes
When using ServiceNow, developers and administrators often encounter select boxes with an option labeled '-- None --'. Many users wonder...


Streamlining ServiceNow Development: Leveraging g_scratchpad in Business Rules and Workflows
In the dynamic world of ServiceNow development, efficiently sharing data across different execution contexts is a common requirement....
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