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Navigating ServiceNow Data: When to Use hasNext() with GlideRecord
When working with data in ServiceNow using scripting, the GlideRecord object is your go-to tool for querying and manipulating records....


Fetching Arrays of Data in ServiceNow: A Guide to Using GlideRecord with Client Scripts
ServiceNow developers often need to retrieve data from server-side tables and utilize it within client-side scripts to enhance user...


Mastering String to Array Conversion in ServiceNow
ServiceNow stands as a cornerstone for modern digital workflows and service management, empowering organizations to streamline operations...


Decoding ServiceNow Record Producers: How to Access Your Variables in Scripts
ServiceNow Record Producers offer a user-friendly interface for submitting requests for services, information, or assistance. As a...


Mastering Time: Calculating the Difference Between Two Dates in ServiceNow (in Hours)
In the dynamic ServiceNow platform, accurately calculating the time elapsed between two events or dates is a common requirement. Whether...


Understanding the Difference Between gs.log() and gs.print() in ServiceNow
ServiceNow developers frequently encounter the methods gs.log() and gs.print() when scripting. While both functions are used to output...


Calling a Function Within the Same Script Include in ServiceNow
ServiceNow Script Includes are a powerful way to organize and reuse server-side code. They allow developers to define functions or...


Mastering GlideRecord Queries: How to Use 'STARTSWITH' in ServiceNow
GlideRecord is a powerful feature in ServiceNow that allows users to efficiently query and manage data records. Often, administrators or...


ServiceNow Scripting: Understanding GlideRecord.initialize() vs. GlideRecord.newRecord()
For ServiceNow developers, mastering the GlideRecord object is fundamental to interacting with the platform's database. When it comes to...


How to Compare Two Dates (GlideDateTime) in ServiceNow Scripts
Comparing dates is a frequent requirement in ServiceNow development. Whether you're building business rules, scripting in workflows, or...


Understanding current.isValidRecord() in ServiceNow
If you're a ServiceNow developer, you've likely encountered the current.isValidRecord() function. While the ServiceNow documentation...


Stopping Business Rule Processing in ServiceNow Background Scripts
ServiceNow business rules are server-side scripts that execute whenever a record is displayed, inserted, updated, or deleted (or even...


Unleashing Dynamic Forms in ServiceNow with the Power of GlideAJAX
In the world of ServiceNow development, creating user interfaces that respond dynamically to user interactions is often a key...


Understanding GlideRecord's initialize() Method in ServiceNow: When and How to Use It
If you've worked with scripting in ServiceNow, you've likely encountered the GlideRecord class, a powerful way to interact with records...


How to Delete All Records from a ServiceNow Table Using a Script
Cleaning out data from a ServiceNow table is occasionally necessary, especially during testing, development, or when preparing for data...


How to Submit a ServiceNow Catalog Item via Script
Creating automated requests in ServiceNow is a common requirement, especially for routine tasks that recur regularly. One efficient...


Understanding getXML() and getXMLWait() in ServiceNow
In ServiceNow development, GlideAjax is commonly used to fetch server-side data within client-side scripts without reloading the page....


Understanding the Difference Between current and current.variables in ServiceNow
In ServiceNow scripting, especially within workflows, developers often encounter confusion about when to use current.variablename versus...


Using gs.sleep() in Business Rules: Best Practices for ServiceNow Developers
When working with ServiceNow's powerful platform, developers often explore ways to control execution timing within business rules. One...


Understanding 'Current' and 'Previous' in ServiceNow Business Rules
ServiceNow Business Rules are essential server-side scripts that execute during database operations like insertions, updates, deletions,...
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