top of page
Experiencing challenges with ServiceNow support?
IKC provides professional, reliable assistance that covers gaps not supported by ServiceNow
and without the high costs of traditional services.
Starting from just $1,000
Understanding the Difference Between "Created" and "Opened" Fields in ServiceNow
Navigating the world of ServiceNow often involves understanding the nuances of its data fields. Two fields that can sometimes cause...
Decoding Base64 in ServiceNow: Leveraging Built-In Functionality
For ServiceNow developers and administrators working with integrations or data manipulation, encountering Base64 encoded strings is not...
Including Scheduled Jobs in Update Sets
ServiceNow Update Sets are a cornerstone of the platform's deployment and migration strategy. They allow administrators and developers to...
Southern Cross Health Insurance Enhances IT with IKC and ServiceNow
Southern Cross Health Insurance, New Zealand’s largest private health insurer, significantly modernized its IT services with the help of...
NEC New Zealand transforms field service experiences with IKC
NEC New Zealand, part of the global NEC Group, dramatically improved its field service operations by partnering with Integrated Knowledge...
Directing Users to the Service Portal: Embedding Hyperlinks in ServiceNow Email Notifications
In today's digital landscape, efficient communication is paramount. For ServiceNow users, email notifications play a vital role in...
Troubleshooting: Hiding Variable Sets in ServiceNow Mobile View
Are you a ServiceNow administrator or developer struggling to hide variable sets in the mobile view of your catalog items? You're not...
Understanding PUT and PATCH in ServiceNow REST APIs
For ServiceNow developers and administrators working with integration and automation, understanding the nuances of different HTTP methods...
Accessing ServiceNow System Properties on the Client Side: A Complete Guide
ServiceNow administrators often encounter situations where client-side scripts require access to system properties typically fetched...
Counting the Days: Calculating Date Differences in ServiceNow
When working within the ServiceNow platform, you'll often encounter scenarios where you need to determine the duration between two dates....
Unlocking ServiceNow Images: Converting IIX Files to PNG or JPG
When working with ServiceNow, you might encounter image files with the extension .iix . This format isn't as common as .png or .jpg ,...
ServiceNow Studio vs. App Engine Studio vs. UI Builder: Key Differences and When to Use Each
As ServiceNow evolves, so does its suite of developer tools. With newer releases such as Quebec and beyond, tools like App Engine Studio...
Triggering ServiceNow Scheduled Jobs on Demand: A Developer's Guide
ServiceNow's Scheduled Jobs are a powerful way to automate routine tasks at specific times or intervals. However, there are scenarios...
Understanding the Difference Between Preserve and Exclude Data in ServiceNow Cloning
When cloning an instance in ServiceNow, administrators must carefully manage data retention to ensure seamless system functionality. The...
Understanding ServiceNow Dashboard Sharing: Where's the Data Stored?
Are you a ServiceNow administrator or developer working with Performance Analytics and responsive dashboards? Understanding how dashboard...
Delaying Business Rule Execution in ServiceNow
Are you looking to control the timing of your ServiceNow business rules? Perhaps you need a delay before a script runs, especially when...
How to Export All Data and Fields from a ServiceNow Table to Excel
Are you a ServiceNow user needing to extract an entire table – every single record and every field, including system fields like sys_id ...
Validating Email Addresses in ServiceNow: Best Practices and Implementation
Ensuring the accuracy of email addresses is crucial for maintaining effective communication and preventing errors in ServiceNow...
Streamlining ServiceNow Operations: A Comprehensive Guide to Copying Attachments Between Instances
In the dynamic landscape of ServiceNow deployments, the necessity to transfer attachments between different instances frequently arises....
Decoding ServiceNow Security: Understanding the Difference Between Table.none and Table.* in ACLs
In ServiceNow, ensuring data security and controlling access is paramount. Access Control Lists (ACLs) are the cornerstone of this...
bottom of page