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ServiceNow Best Practice: Avoiding Hard-Coded Values in Scripts (Identification & Replacement)
ServiceNow strongly advises against using hard-coded values (such as fixed sys_id identifiers or names) in scripts, as they can lead to...
Decoding Base64 in ServiceNow: Leveraging Built-In Functionality
For ServiceNow developers and administrators working with integrations or data manipulation, encountering Base64 encoded strings is not...
How to Edit Service Portal Header Menu Items in ServiceNow
ServiceNow’s Service Portal provides an intuitive, user-friendly interface for end users to access services and information. A key...
Understanding PUT and PATCH in ServiceNow REST APIs
For ServiceNow developers and administrators working with integration and automation, understanding the nuances of different HTTP methods...
Creating Dropdown Menus in ServiceNow Service Portal Widgets: A Complete Guide
Dropdown menus are essential UI components that allow users to make a selection from a list of options. In ServiceNow’s Service Portal,...
Accessing ServiceNow System Properties on the Client Side: A Complete Guide
ServiceNow administrators often encounter situations where client-side scripts require access to system properties typically fetched...
Unlocking Your ServiceNow Instance's Email Address: A Quick Guide
Understanding your ServiceNow instance's email address is crucial for various administrative and development tasks. Whether you're...
Triggering ServiceNow Scheduled Jobs on Demand: A Developer's Guide
ServiceNow's Scheduled Jobs are a powerful way to automate routine tasks at specific times or intervals. However, there are scenarios...
Navigating ServiceNow Data: When to Use hasNext() with GlideRecord
When working with data in ServiceNow using scripting, the GlideRecord object is your go-to tool for querying and manipulating records....
How to Create a Button on the Incident Form in ServiceNow
ServiceNow's Incident Management module plays a crucial role in resolving IT service disruptions efficiently. Customizing the Incident...
Handling "Price" Fields in ServiceNow Service Catalog: A Practical Guide
Are you looking to include a price or cost field within your ServiceNow Service Catalog items? While ServiceNow doesn't offer a dedicated...
How to Export All Data and Fields from a ServiceNow Table to Excel
Are you a ServiceNow user needing to extract an entire table – every single record and every field, including system fields like sys_id ...
Fetching Arrays of Data in ServiceNow: A Guide to Using GlideRecord with Client Scripts
ServiceNow developers often need to retrieve data from server-side tables and utilize it within client-side scripts to enhance user...
Navigating the ServiceNow Data Landscape: Finding Your List of Tables
Understanding the underlying data structure is fundamental to effectively working with any platform, and ServiceNow is no exception....
Streamlining ServiceNow Operations: A Comprehensive Guide to Copying Attachments Between Instances
In the dynamic landscape of ServiceNow deployments, the necessity to transfer attachments between different instances frequently arises....
How to Load Only Filters Without Records in a ServiceNow List View
When working with extensive tables in ServiceNow, such as sys_audit or syslog_transaction, users often encounter delays or even timeouts...
How to Reload a Page in ServiceNow Service Portal Using a Widget
Reloading a page dynamically within the ServiceNow Service Portal using a custom widget is a common requirement for many ServiceNow...
Decoding ServiceNow Record Producers: How to Access Your Variables in Scripts
ServiceNow Record Producers offer a user-friendly interface for submitting requests for services, information, or assistance. As a...
Keeping Track: Creating Effective Incident Aging Reports in ServiceNow
In the fast-paced world of IT service management, staying on top of incidents is crucial. Knowing how long incidents have been open,...
Guiding Users After Action: Understanding action.setRedirectURL() in ServiceNow
ServiceNow empowers users to interact with data and trigger processes through various UI elements, including UI Actions like buttons and...
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